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FAQ - Payment

Money has been withdrawn from my account, but I can't find the order confirmation email. When will I get an order confirmation email?

Look in your spam first, otherwise wait for about 30 minutes and contact us if you have not received your confirmation. Sometimes, however, very rarely, the contact between the bank and our system can be lost, then the amount can be reserved but paid back automatically to your account within a couple of banking days.

I'm waiting for a refund, how long does it take?

Normally 1-3 business days.