FAQ - Shipping and order issues

How long does it take for my package to arrive?

It varies on the chosen shipping method, but normally 1-3 days.
Read more here: https://www.whitepouches.com/shipping

Can you track your order?

Yes, we always attach tracking numbers,
so you can easily follow the progress of your order.

Is it safe to shop with us?

Yes absolutely. We use Qliro as our payment provider. One of the most established, well know and safest Swedish payment platforms on the market.

I can not find my country in the list, can I not order then?

No, unfortunately, we can not send to this particular country at the moment.

Do I have to pay customs duties?

As rules vary, we refer to the rules of your country. Whitepouches.com disclaims all responsibility for retrieving goods seized by custom or sending replacement orders in these cases.

My package is stuck in customs, what should I do?

Contact the customs and ask if they are missing some documents such as pro forma. Get back to us at [email protected] if you need help to find this document. We can send it to you.

I have not received any order confirmation, is there something wrong?

It may take a few minutes before you receive the order confirmation, otherwise check your spam mail. If not contact us on [email protected] or use the chat.

Why can I not order certain products in my country?

Most countries allow all our products, however, some countries such as Finland and Canada have their own restrictions on nicotine products. But don't worry, we have segmented our assortment according to the regulations of each country.

What opening hours do you have?

Our shop is open 24/7. Packing of orders takes place on non-holiday weekdays.

Where are your products sent from?

We ship from our warehouse in central Sweden.